week 13: final group meeting before presentation session.

During this meeting, the tasks that we were discussed:-

1. we had reviewed the previous presentation slides that were deciding on our process that had been chosen to the CRM IT application. This application's it a learning from the previous subject that we had learn. We adopted this application because it as the best steps to improve their business that may lead them to the best earning. This CRM are targeting the customer loyalty and give some retention to them that may them more benefits, scheduling and tracking direct marketing mailing capture and manage customer response data in

database, analyze the customer and business value.

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2. prepare the content of final finding presentation slides. from here we had some error to fix where we're wrongly put the template at the last slide, it makes some of our friend become a little bit fuzzy, thanks for Pn Rosnafisah that tell us that our slide is not understandable for the first few slides :D

3. we add the benefit from the business that we want to reengineered. as we said that the process is one of the making process that may lead to us to a new ways of busineess that may give such good potential to the business, we had applied 3 process to their own process. which can be more efficient and can have more untung2. organizing the process is the best way for them to have a good process. this process has been enlarge their targeted customer from a normal customer to more profitable customer :D

4. we had a big discussion at UNITEN library that have lead us to the most advantages in our final findings that is the best process for sure this IDWAL SYSTEMS can have a good in business for getting their new loyalty and profitable customer. Lastly,compile all the information together to make the final checking before
the presentation.

attendance:

zahrul
arfaizham
shahrul
amir
syed

prepared by: shahrul & ********